Privacy Policy

Effective date: April 1, 2026

This Privacy Policy explains how Manchester Music Festival (“MMF,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website and online services (the “Site”).

Contact
Manchester Music Festival
PO Box 33 · Manchester, Vermont 05254
office@mmfvt.org
(802) 362-1956

1) Information we collect

We may collect the following categories of information:

a. Information you provide

  • Contact information (name, email address, phone number, mailing address)

  • Donation and purchase information (amount, ticket selections, membership level)

  • Communications (emails or messages you send us)

  • Volunteer, artist, sponsor, or vendor inquiry details

Note: Payment card information is typically processed by third-party payment processors and is not stored by MMF unless explicitly stated at checkout.

b. Information collected automatically
When you use the Site, we may automatically collect:

  • IP address, device type, browser type, operating system

  • Pages viewed, links clicked, referral URLs

  • Approximate location (derived from IP)

  • Cookies or similar technologies (see Section 5)

2) How we use information

We use information to:

  • Provide and administer tickets, events, donations, memberships, merchandise, and communications

  • Respond to inquiries and provide customer support

  • Send newsletters, event announcements, fundraising communications, and organizational updates (you can opt out)

  • Improve the Site, understand usage, and maintain security

  • Comply with legal obligations and enforce our policies

3) How we share information

We may share information with:

  • Service providers who help us operate the Site and our communications (e.g., email distribution platforms, website hosting, analytics, customer support tools)

  • Payment processors and ticketing platforms to complete transactions

  • Legal and safety purposes if required by law, subpoena, or to protect rights and security

  • Business transfers if MMF undergoes a reorganization or transfer of assets (information may be transferred as part of that process)

We do not sell your personal information in the ordinary sense. If you want, we can add a plain-English “We do not sell” line tailored to Vermont/US norms.

4) Your choices

Email marketing: You can unsubscribe using the link in our emails or by contacting office@mmfvt.org.
Cookies: You can control cookies through your browser settings (see Section 5).
Updating your information: Contact us to update or correct your information.

5) Cookies and analytics

We may use cookies and similar technologies to:

  • keep the Site functioning properly

  • understand Site traffic and usage

  • remember preferences

We may use analytics tools (such as Google Analytics or similar) to help us understand Site usage. These tools may collect information like your IP address and browsing behavior. You can opt out of certain analytics by using browser settings, cookie controls, or available opt-out mechanisms from the provider.

6) Data retention

We keep personal information as long as reasonably necessary for the purposes described above, including to maintain records for donations, transactions, and legal compliance. We may retain and use aggregated/de-identified data longer.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

8) Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

9) Visitors outside the United States

MMF is based in the United States, and information may be processed and stored in the U.S. If you access the Site from outside the U.S., you understand your information may be transferred to and processed in the U.S.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates are effective when posted with a revised effective date.

11) Contact us

Questions or requests related to privacy can be sent to:
office@mmfvt.org or the mailing address listed above.